Enterprises across the globe are re-aligning themselves for the post-Covid-19 world. A lot has changed during the last eventful twelve to fourteen months. One most notable trend has been the unprecedented use of digital technologies.
We have observed that this pandemic has changed the ways both producers and consumers interact with each other. Many recent surveys have also revealed that most such changes or trends may never get rolled back at all.
As a coping mechanism, we expect that reliance on cloud technologies such as Cloud Hosted Virtual Desktops will rise exponentially. The cloud allows enterprises matchless agility and flexibility that is a must in the new post-pandemic era.
Now, consumers desire a holistic digital experience in which all pertinent information about a product or service should be in digital format. While many businesses had already achieved this stage, the ones left behind will have to do it very quickly.
In a bid to remain safe and minimize risks, we will witness an exponential rise in the use of digital or contactless transaction channels. So, enterprises will need to integrate such transaction channels into their product or service delivery cycle.
Companies will also have to provide a holistic digital experience to their employees. With remote work becoming a mainstream trend, employees working from home (WFH) will desire seamless and secure access to organizational data as well as other tools.
Enterprises would have to adopt flexible and versatile platforms such as Cloud Hosted Virtual Desktops to deliver such an experience. We also expect the trend of automation to rise at an astronomical pace.
This will need the development of Artificial Intelligence (AI) and Machine Learning (ML) based mechanisms. ML and AI-driven automation will result in streamlined processes, where the end result is a delightful experience for the consumers as well as employees.
